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Replacement, refund and claims of goods - quickly and painlessly

Sometimes when shopping online, something may go wrong. Let's not make too much fuss about it and let's not complicate it needlessly. Start by clicking on what you specifically want to do with the goods you bought in our e-shop.

What I wish to do with the goods: TO HAVE IT REPLACED |TO RETURN IT |TO COMPLAIN ABOUT IT

REPLACEMENT OF GOODS

Already at home, you find that the clothes are too small or the shoes are too big. You want a different size, color or completely different goods.

What is up to you:

  • Wrap the goods into the original packaging, so that it does not get dirty or damaged on its way to us.
  • The shipment should include:
    • a specific request for replacement, i.e. product code and variants (e.g. OLW1507-A14N)
    • your contact - phone or email
  • If you are not sure about anything, call us to: 225 386 421.
  • Send the shipment to the address: Piccollo spol. s r.o., Strojírenská 259 (the premises Volta Real), 155 21 Praha 5 - Zličín. Warning! Cash on delivery not accepted.

What we will arrange for:

  • If the goods is returned to our warehouse undamaged*, we will immediately exchange it.
  • If the goods selected to be replaced is not in stock, we will call you and discuss, what should be done next.

* Note: Returned goods must be in good condition, i.e. without apparent defects and wear. Otherwise, we as a seller are entitled not to return the full value of the newly purchased goods, only its proportional part according to the Business Terms and Conditions.

RETURN OF GOODS – WITHDRAWAL FROM THE CONTRACT

It's just a suggestion, but what if. instead of returning the purchased item, you made someone happy to cheer someone up with an unexpected gift? :-) But if you do want to return the goods, keep reading.

What is up to you:

  • Wrap the goods into the original packaging, so that it does not get dirty or damaged on its way to us. .
  • The shipment should include:
    • copy of the invoice or ref. no. of the order
    • particular reason for returning the goods
    • bank account number, which the money should be refunded to
    • your contact - phone or email
  • If you are not sure about anything, call us to: 225 386 421.
  • Send the shipment to the address: Piccollo spol. s r.o., Strojírenská 259 (the premises Volta Real), 155 21 Praha 5 - Zličín. Warning! Cash on delivery not accepted.

What we will arrange for:

  • If the goods is returned to our warehouse undamaged*, we will immediately refund the money to your bank account.
  • The money will appear in your bank account within 30 calendar days from the receipt of the shipment by our central warehouse.

* Note: Returned goods must be in good condition, i.e. without apparent defects and wear. Otherwise, we as a seller are entitled not to return the full value of the newly purchased goods, only its proportional part according to the Business Terms and Conditions.

COMPLAINTS AND SALES RETURNS

When something goes wrong and it is our fault, we are ready to accept responsibility. So if you want to complain about some goods bought in our e-shop, follow these steps.

What is up to you:

  • Wrap the goods into the original packaging, so that it does not get dirty or damaged on its way to us. .
  • The shipment should include:
    • copy of the invoice or ref. no. of the order
    • described reason of the complaint
    • ideal solution of the complaint
      • replacement of the goods
      • refund – state the bank account number
    • your contact - phone or email
  • If you are not sure about anything, call us to: 225 386 421.
  • Send the shipment to the address: Piccollo spol. s r.o., Strojírenská 259 (the premises Volta Real), 155 21 Praha 5 - Zličín. Warning! Cash on delivery not accepted.

What we will arrange for:

  • You will get our decision usually within 14 days, but no later than 30 calendar days after the receipt of the goods by our central warehouse.
  • If you recognize the claim promptly fix it to your satisfaction - the exchange of goods or refund of the money in your bank account.
  •  If we reject a complaint, we will send the goods back to you with our specific explanation.

Note: In general, we acknowledge complaints in case of defects, which are not caused by improper use. You will find the conditions for recognition of a complaint in our Customer Complaint Procedure.

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